I am a dedicated and passionate Management Information Systems professional with a strong foundation in project management, organizational leadership, and data-driven decision-making. I specialize in fostering team collaboration and delivering innovative solutions that enhance operational efficiency and customer satisfaction. My goal is to leverage technology to drive meaningful business outcomes and transition into roles like Database Manager, where I can optimize systems to support organizational growth.
Skills
Critical-thinking professional earning a bachelor's in management information systems and aiming to further skills in emerging technologies and methodologies related to artificial intelligence, cloud computing, machine learning, and management. Interpersonal team contributor who eagerly collaborates with peers and leaders to support project deliverables and milestones.
Technical Skills
- Microsoft Office365
- Point of Sale (POS) Systems
- Python
- SQL
- HTML
Language Skills
- Gujarati
- Hindi
Work history
I have a background in hospitality leadership and a passion for technology, I am working towards becoming a Scrum Master and eventually a Database Manager. I combine my project management skills with technical knowledge to drive data-driven decisions and improve operational efficiency.
Sleep Inn by Choice
Front Desk Manager | April 2023 – Present
- Implemented new customer service protocols, resulting in a 14% increase in guest satisfaction scores within the first six months.
- Conduct regular training sessions for front desk staff, resulting in a 90% improvement in staff efficiency and accuracy.
- Utilize occupancy data to optimize room assignments, maximizing revenue by 12% through upselling room upgrades and additional amenities.
- Handle escalated guest concerns and complaints, achieving a 100% resolution rate and improving overall guest retention.
Hampton Inn by Hilton
Front Desk Clerk | June 2021 – April 2023
- Provided excellent customer service to 40+ guests daily, ensuring a positive experience from check-in to check-out.
- Managed reservations, including bookings, modifications, and cancellations, with an average accuracy rate of 100%.
- Processed payments, invoices, and cash handling duties with precision, maintaining a 100% error-free record.
- Assisted in implementing a new guest loyalty program, resulting in a 18% increase in program enrollment and repeat bookings.
Education
A Management Information Systems (MIS) degree combines business knowledge with technology skills, focusing on the design, implementation, and management of information systems in organizations. It has equip me with expertise in data management, project management, and IT strategies, preparing myself for roles that bridge the gap between business operations and technology solutions. This degree is ideal for me in optimizing business processes through technology.
