CACI International
ServiceNow Architect - October 2024 - Present- Completed 99% of all projects on time
- Scoped and awared new project work
- Improved efficiency in deployment processses
- Trained developers and established coding standards
Work History
Over 25 years of experience in IT. Thirteen years of experience developing and designing ServiceNow systems
UKG
ServiceNow Architect - January 2023 - October 2024- Member of the ServiceNow Leadership team. Guided direction of ServiceNow ecosystem
- Lead team of developers and ensure best practices are followed
- Implemented AWA, saving hundreds of hours of manual labor
- Implemented Universal Request module and other ITSM Improvements
Guidehouse Inc
Senior Consultant - January 2022 - January 2023- Prepared and awared several RFP
- Lead Phase 1 implementation of ITSM module for client
- Design proof of concept applications in ServiceNow
- Manage project developers’ time and resource allocation
Sirius Computer Solutions
Senior ServiceNow Developer - March 2016 - January 2022- Trained and educated new staff on ServiceNow procedures and documentation
- Received six departmental and company awards for performance and exceeding expectations
- Saved the company hundreds of hours of manual labor
- Replaced the paper system used for schedule work with a completely electronic system using the ServiceNow Platform