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Stefanini
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| Global Service Delivery Manager |
2021- Present |
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Ongoing AI and Automation Initiatives, saving company work hours and improving efficiency
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NWN
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| Customer Sucess Manager |
2020-2021 |
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Successfully initiated a partial off-shoring program, moving some of the workforce from all US to "follow the sun" scheduling format
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Lennox
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| End User Services Manager |
2018- 2020 |
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Re-developed and improved Disaster Recovery/Business Continuity/Hurricane Response planning working with Senior Business Leadership to implement remote work abilities utilizing softphones, laptops, hotspots, etc. allowing for a reduction in lost work hours, which was most recently proven effective during Coronavirus pandemic, being proactively prepared and placing 300+ users in work from home status with minimal time lost
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HCL Technologies
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| Service Desk Delivery Manager |
2011- 2018 |
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Initiatives focusing on staff recruitment and retention effectively increasing retention from 60% to 100% over 12 months, winning a company award for lowest turnover
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| Developed Personnel training plans, increasing overall productivity by 45% over 3 months, 60% over 6 months |
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